Featured Assessments Customer Service Profile™ The Customer Service Profile measures six basic characteristics and two proficiencies that are critical to delivering excellent customer service. It is a tool to ensure everyone in your company is on the customer service team. Click to learn more. View other Valuable Assessments

CREATE INDUSTRY-BEST CUSTOMER SERVICE
AssessUSA will help you select employees with critical customer service skills, and help establish and maintain the kind of customer oriented culture your industry demands.

If you watch your best customer service employees work their magic, you’ve likely wished you could clone them. In their bag of tricks are all the right words: empathy, tactfulness, intelligence, sensitivity, sense of humor. Not only that, they know how to show these behaviors—they know your business inside-out.

Cloning them is out of the question. But what if you could spread their beneficial behavior throughout your organization? It’s not magic and it’s not too good to be true. With AssessUSA’s Customer Service Profile, you can hire the people who match your company’s high standards, and you can quickly pinpoint the areas where your organization would benefit from coaching.

The Customer Service Profile assesses the beliefs and customer service proficiency of employees and job candidates. This gives you the critical information you need to hire people with the skills you desire, improve training in a vital area and increase awareness that every employee is involved in customer service.

The assessment tool measures such characteristics as tact, trust, empathy, conformity, focus and flexibility. It also measures skill level in vocabulary and mathematics. It measures how each person’s perspective on serving customers aligns with the organization’s policies and attitude.

It’s all right for companies to believe they are lucky when they find employees who excel at customer service. But the Customer Service Profile can help create an atmosphere in which customer service is part of everyone’s job.

"We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the Survey most helpful in identifying areas that our team members both excel at and can use additional training."
- Aimee Hathaway, Human Resources Manager